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Terms and Conditions

1. Cancellation:
Any cancellations should be made in writing
General policies:
    - More than 60 days before arrival: no cancellation charge
    - 15-60 days before arrival: 10% of the price
    - 5-14 days before arrival: 50% of the price
    - Less than 5 days before arrival: 100 % of the price
    - No Show: 100% of the price
Others: agreement at booking confirmation
No refund of unused services: there will be no refund for any unused air-ticket, ground transportation, accommodation, meals, and sightseeing tour, either partly or fully, provided that these unused services are available at that time to the tourists.
 
2. Cancellation of Extra Services
For additional hotel nights and other extra services booked in connection with tour programs, cancellations will be charged as follows:
    -  More than 30 days prior to the service will be refunded in full
    -  15 - 30 days in advance: 50% of the price
    -  Less than 15 days in advance: 100% of the price. (Unless we can negotiate otherwise with the hotel)
 
3. Claims and Refunds of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.
For claims to be considered, they must be received in writing within 15 days of the termination of the program and be accompanied by supporting documentation.
 
4 .Children policy
Children under 12 years are generally granted a reduction of 25% of the tour price, provided that they are accompanied by at least two full-paying adults and stay in the same room. An extra bed is fully charged as an adult.
 
5. Itineraries
Accommodations (hotel or vessel) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond  NAM Travel’s control. Every effort will be made to operate tours as planned.
 
6. Early Check-in/ Late check- out
Early check-in/ Late check-out is not included in the tour prices. Most hotels apply check-out time at 12:00 and allow check-in after 14:00.  Should you wish to have your room ready for immediate check-in upon arrival of late check out after 13:00, NAM Travel can arrange this for an additional charge. Please ask for details and prices.
 
7. Active Elements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
On adventure itineraries some active elements are incorporated into the tour. To enjoy the tour as intended a minimum level of fitness is required to participate. The level required would be equivalent to what is obtained by routine daily exercise such as golf, jogging, energetic walking, tennis, etc. Activities during the tour could include (but are not limited to) trekking, hiking, off road walking, cycling, kayaking and navigating uneven terrain. Should you have any questions or need any clarification about a specific tour please ask for details at time of booking.
 
8. Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentations are at the sole responsibility of the clients. Your travel advisor may assist you in applying for the necessary travel documentations upon request. NAM Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
 
9. Luggage Allowance
In accordance with regulations of the Vietnam Airlines and other regional airway carriers, the free baggage allowance within Vietnam is 40kg for the business class, 20kg for economy class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
 
11. Complaints and Claims
Shall you feel unsatisfied with any service NAM Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. NAM Travel will not be liable for any claims made later than 15 days after the completion of your tour.
NAM Travel will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaint.
 
10. Communications
You can contact NAM Travel via the web form on www.NAMtravel.com, email, or phone.              
 
11. Confirmation
All confirmations are generally confirmed by return e-mail within 2-4 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
 
12. Tour voucher (Booking confirmation)
Tour Voucher will be issued by NAM Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email to passenger.

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Nam Huong Travel Limited Company

Hanoi head office:86 Giao Vinh Street- The Hien- Dan Hoa Ward- Thanh Oai District- Hanoi City- Vietnam
Hotline: +84 987699712
Tel: +84 2462946116
International Tour Operator License: 01-239 / TCDL-GP LHQT

Email: info@namtravel.com.vn
 

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